Grievance Redressal & Contact Information
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, InViGiL has appointed a Resident Grievance Officer to address concerns and complaints from users and victims.
Company & Officer Details
The following details are provided for official communication regarding grievances:
- Company Name: FG Media and Safety Technologies Pvt Ltd
- Headquarters: Bengaluru, Karnataka
- Resident Grievance Officer: Roopa Naidu T
- Email Address: go@theinvigil.com
- Postal Address: #107, 2nd Main, MLA Layout, RT Nagar, Bengaluru, Karnataka State, India-560032
- Contact Hours: Monday to Friday, 9:00 AM to 6:00 PM IST (Excluding Public Holidays)
Important Notice on Timelines
We are committed to providing a safe environment for our community. Our response protocols adhere to the following statutory timelines:
- Acknowledgment: All complaints will be acknowledged within 24 hours of receipt.
- Resolution: We aim to resolve all reported grievances within 15 days from the date of receipt.
- Emergency Cases: Complaints regarding non-consensual sexually explicit content or violations of bodily privacy will be reviewed and acted upon within 24 hours of receipt.
Formal Complaint Submission Form
To ensure your grievance is processed efficiently, please provide the following information in your communication:
| Field Requirement | Details / Description |
|---|---|
| Full Legal Name | Your complete name as per government records. |
| Registered Contact | The email address or mobile number associated with your account. |
| InViGiL User ID | Your @handle used on the platform. |
| Category of Grievance | Select: Hate Speech, Graphic/Violent Content, Non-Consensual Explicit Content, Harassment, Impersonation/Fake Account, Copyright Violation, or Other. |
| Content Identifiers | Exact URL(s) or direct links to the reported content, post, or profile. |
| Description | A detailed explanation of the violation and how it impacts you or the community. |
| Evidence | Attach screenshots, screen recordings, or relevant File. |
| Electronic Declaration | A written statement or checkbox: "I hereby declare that the information provided in this complaint is true and accurate to the best of my knowledge." |
Note: Incomplete forms may result in a delay in processing your request. Please ensure all mandatory fields are provided.